Our Online Store is operating normally and our customer service are available to assist you as usual Due to COVID-19 restrictions, some delivers may be delayed but we will ensure we keep you informed about your order.

Delivery Prices

Free standard delivery on orders over £250.00.

Chargeable deliver prices are calculated on the total weight of any order supplied based on the following criteria:

Orders from 1 tile to 1 or more pallets including VAT.

Split deliveries will incur a delivery charge for each individual delivery.

Mainland UK (standard weight-based charge)

Parcel boxed and/or securely wrapped

0-2 Kilo £10.00
2.1-5 Kilo £15.00
5.1-20 Kilo £20.00

A one-off additional location-based surcharge applies for parcels to the following postcode prefixes:-

KA PA, PH £12.50
PO30+ £10.00

Mainland UK

Palletized and delivered to kerbside only

21-1000 Kilo £  55.00
1001-2000 Kilo £110.00
2001-3000 Kilo £165.00

We do not deliver to the following postcodes.

BT – Northern IrelandHS – Outer HebridesZE – Shetland IslesIM – Isle of ManGY – GuernseyJE – Jersey Scottish HighlandsIV – InvernessKW – KirkwallPH16+ North West Scotland

All prices are including VAT.

Please advise us when placing your order if access is restricted. Generally, an 18 ton Lorry with a tail lift is used (similar to the size of a Fire Engine), however, if your access is restricted we can arrange a smaller vehicle.

Delivery Times

All orders are processed during normal working hours Monday – Friday between 9 am and 5 pm.  –  Once processed deliveries are within 2-4 working days, between the hours of 8.00 am to 6.00 pm Monday to Friday.

2022 DELIVERIES – Please be aware that currently delivery times are being affected by transport companies being swamped with extra deliveries.  Therefore NEXT DAY and 48 HOUR options have been suspended by them.   We will endeavour to deliver your orders as soon as possible, but the timescales may be up to 5 days.  We will do our best to keep you informed of delivery dates.

Orders will only be dispatched from our warehouse Monday to Friday (not including Bank Holidays).

We endeavour to deliver on the date that we advise, but unfortunately, as we use third party delivery services, delivery times/days may sometimes be delayed.
We, therefore, advise that you do not book any Tilers, or services that are waiting for the delivery of your goods until you have physically received the goods.
We cannot be held responsible for any costs that may occur due to the late delivery of goods.

If you require a Saturday delivery, please call us on 01992 568684 for a quotation.


All goods are delivered by an external transport company, therefore we request that you examine your delivery thoroughly before signing any paperwork to accept the goods.

Whilst it is seldom that goods arrive damaged, it is important that when signing for goods you check the outside of the pallet for any damage caused to it, or to the goods, and if damaged, sign the paperwork ‘DAMAGED’.

For example – if you notice a broken tile then sign it ‘DAMAGED’.

If however the goods are badly damaged then you should REFUSE the delivery and notify us immediately.

Every effort is made by us to reduce the possibility of damages, we bind our tiles to the pallets and then shrink wrap.

Further to this, we do ask that you check the goods fully, as soon as possible, and notify us of any damages, shortages or incorrect goods supplied, within 2 working days.

To report damages please call our Customer Services Team on 01992 568684 or email sales@thetilebin.co.uk quoting your name and order number.

No claims will be accepted by the third party delivery service or The Tile Bin Limited for breakages that are not notified on the delivery paperwork. Breakages should also be reported directly to us within two working days where we can follow this up with the third party delivery service.

Any shortages are to be reported directly to us within two working days.